PKP Polskie Linie Kolejowe S.A undertakes to ensure the availability of the website in accordance with the Act of 4 April 2019 on the digital availability of websites and mobile applications of public entities. The accessibility statement applies to the website

Date of publication of the website: 24.10.2019

Date of the last major update: 24.10.2019.

The website complies with the Act on the digital availability of websites and mobile applications of public entities, excluding the incompatibilities listed below:

  • part of the mechanism of the form Report a fault - an element used to indicate the location of a rail-road crossing on the map.

Due to the above, the Website Administrator allows an alternative form of reporting a fault:

In case of danger to life and health in the railway area, immediately call the emergency number 112.

If you want to submit a notice of a fault in the railroad crossing or the so-called "wild crossing", please send an e-mail to the address The message should include: the location of the crossing / wild passage (it can be a passage number from the yellow sticker placed on the inside of the drive of the railroad crossing gate or Saint Andrew's cross), type of fault and the date and time of its identification. You can also enter a contact telephone number.

Preparation of the accessibility statement

This statement was made on 24.10.2019

Feedback and contact details

In case of problems with the availability of the website, please contact us via the contact form. In the same way, you can submit requests for access to information that is not available, request access to information in an alternative form, and complain about a lack of availability.

The request should contain the data of the person submitting the request, indication of the subpage to which it relates (URL address and method of contact. If the requester reports the need to receive information in an alternative form, they should also specify the form of this information.

The entity should process the request immediately and no later than within 7 days. If it is not possible to meet this deadline, the public entity shall immediately inform when it will be possible to execute the request, and this deadline may not be longer than 2 months. If accessibility cannot be ensured, the public entity may propose an alternative way of accessing the information.

In case of the entity refusing to comply with a request to ensure availability or alternative access to information, a complaint may be lodged against such action.

After all options have been exhausted, you can also send a complaint to the Ombudsman (link).

Compatibility with tools has been designed to be compatible with the latest versions of the following screen readers:

  • Jaws
  • NVDA
  • VoiceOver

The site is also compatible with:

  • basic operating system screen magnifier
  • speech recognition software such as Dragon Naturally Speaking
  • operating system speech packet


Navigation on the site was based on generally recognized and used principles.

You can navigate the site using the mouse or keyboard.

Some additional functionalities on individual subpages can be used only with the mouse.

  • subpage for reporting a fault on a railroad crossing - location selection option.

The Appearance 

The website is fully responsive and equipped with mechanisms to facilitate viewing of content by the visually impaired. you can:

  • enlarge the view of the page and letters using the key combination Ctrl and the + sign
  • zoom out of the page and letters view using the key combination Ctrl and – sign
  • restore the page to its original size using the key combination Ctrl and the number 0.
  • change page contrast using the button in the top bar of the website.

We tried to ensure that all elements of the website had the right contrast.

The website does not contain keyboard shortcuts that could conflict with assistance programs or the user's system or programs.

Provide feedback

Contact us if you have problems using our site - it will help us make improvements.